Terms & Conditions


Availability & The Nature of Handmade

All items are handmade to order. This means that when we receive an order from you, we will personally hand-make the item(s) ordered. 

Due to the handmade nature of our products, items may vary slightly from the photo. Some of our processes employed in the making of our jewellery include hammering, beating, and oxidising, and these processes inherently vary from item to item, meaning that no one piece is the same.  

Oxidising effect and gold plating, as well as the colour of any beads may vary slightly from the photographs. 

Pricing and Payment

All prices on The Jewellery Box online store are given in New Zealand Dollars (NZD) exclusive of delivery costs. 

We accept payment via credit card (Mastercard and VISA. Sorry we do not accept AMEX). The payment gateway we use is called Stripe. In using this system 

Please note that The Jewellery Box online store has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable. Please see the shipping section for more information about delivery costs and delivery dates. 

Online Process

We must receive payment in full before you order can be accepted. Once payment has been received by us, we will confirm that you order has been accepted by sending an email to you at the email address you provide in your oder form. Items will then be dispatched once payment has been received. For more information regarding delivery dates and times, please refer to the shipping section on our website


Once payment has been received, you are unable to cancel or alter the order. 

Content Accuracy

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. 

Prices on The Jewellery Box online store are current at time of display, and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website. 

Privacy & Security

We are committed to protecting our customers' privacy. The Jewellery Box will never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list. The information we collect is used solely to process your order and stay in touch with you.