Shipping & Returns

Shipping

We only ship within New Zealand. Shipping is free.

We use NZ Post, with track and trace, and signature required upon delivery. Once payment has been received, the product will be handmade. Please allow 5 working days for the creation of your earring order, and up to 10 days for chains and pendants. Shipping will take a further 2-5 working days. 

You will receive a shipping confirmation email with the tracking number. Be sure to check your Junk mail folder if not received, or email us at hello@thejewellerybox.co.nz

Returns & Exchanges

If you are unhappy with your order in any way, it can be returned or exchanged within 7 days provided that it is as new, unworn and in saleable condition. We will exchange or credit full price items posted back to us within 2 working days once returned item is received by The Jewellery Box.

How to return your product

Please put the item back in the packaging it was delivered in, including the tissue. Place it in a track and trace courier bag. Email us the tracking number for proof of postage. We will confirm receipt of the product, refund, repair or replace depending on which action is applicable. 

We will only accept exchanges when the goods in question are returned by you and received by us in the condition they were in when delivered to you.